The financial services industry is regulated globally and is forced to record business calls made over fixed lines. Lately, new legislation came into force covering also mobile, and require financial services firms conducting regulated activities (such as trading, trade swaps, and investment management) to record all employees business mobile voice calls, voicemails, SMS and e-mail communications. This new mobile recording regulation is upcoming globally and is already enforced in the Nordic countries, UK (FSA), USA (Dodd-Frank Act), Switzerland (FINMA Circular 2013/8), Australia (FoFA), Japan (Japanese FSA) and will be enforced all over the EU until 2017 (MIFID-2). In addition enterprises, on their on-going business, increasingly rely on mobile communication devices and are requiring recording services on a daily basis (e.g. in the finance, health, insurance, public-safety, government sectors). This new regulation will bring new challenges to the mobile service providers, as financial services firms are expecting to be offered their long term solution by a large Tier-1 provider.
To fulfill these requirements, the implementation of integrating mobile and wire communications into the corporate unified recording environment (On-premise or cloud-based) must take into consideration the following:
Capture and record needs of all mobile and office communications including calls, voicemails, SMS/Chat texts in either directions (inbound and outbound).
Real-time recording needs to support real-time analytics and fraud applications.
End-users’ satisfaction (Usability).
Device agnostic needs.
Market surveys demonstrates that financial services firms require a network based, Tier-1 carrier supported solution that enables:
Maximum security for their data communications.
Unified recording environment, policies and standards around the communication data (for mobile and wired communications).