ECS Notification Server

The ECS Notification Server is responsible for the interaction with carrier core network and provides call processing instructions including call redirection (for call recording purposes). It enables the ECS platform to take call processing decisions according to the call and SMS flows, and to implement Private-Business policy so that private calls and SMS texts are not recorded and are terminated regularly by the network.

ECS SIP Server

The ECS SIP Server component is responsible for the integration with the carrier media gateway (MGCF) through Session Initiation Protocol (SIP). The ECS platform is scalable and supports multiple SIP servers which allows the carrier to scale up in volumes and scale wide supporting more subscribers and meet peak loads. Each server can interact simultaneously with multiple recorders in multiple locations and supports real-time media streaming (SIPREC based) without impacting live sessions. The ECS SIP server is responsible to anchor each session which includes the calling party, recipient party and the recorder and provide the attached Meta data for that session (for archive and retrieval purposes).

Part of the ECS SIP server functionality includes the following:

Interactive Voice Response (IVR) and text-to-speech (TTS) capabilities supporting multi-language and personalized recording announcements. This complies with regulations to inform callers that the call is being recorded.

On-line recorder monitoring (before each call and messaging initiation and during each call session) to ensure 100% Compliance.

Compliance Policy Manager

The ECS Compliance Policy Manager is responsible for the implementation and deployment of each supported regulatory compliance policy and can be adjusted easily to support new policies as required. It provides complete control of the mobile compliance policy settings depending on the regulatory requirements or end-customer policies.
Part of the ECS Compliance Policy Manager functionality includes the following:

Text-to-speech capabilities supporting multi-language and personalized recording announcements settings. You can choose from English, Spanish, Dutch, Italian and many more.

Personal and public private list setting (on a user and customer level) so that private calls and SMS texts are not recorded.

Preconfiguring announcements position and content in each call flow for calling party and recipient party as part of the selected compliance policy setting.

Implementation of ‘Drop call’ policy whenever recorder fails.

Real-time Streaming To Multiple Recorders

ECS platform fully supports real-time media streaming (SIPREC standard based) to multiple recorders in multiple locations without impacting live sessions and power real-time applications such as analytics and fraud. The ECS platform leverages pre-integration with market leading recording providers (such as Nice) and can be adjusted easily to support new recording vendors as required.

Multi-tenant Portal

The ECS multi-tenant portal is web-based and can be fully customized in line with the carrier branding. The portal can be accessible anywhere in the world from a secured web browser and provides complete control of every element of the call recording service including setting up policies and announcements, subscribers activation and deactivation, personal and public private list settings and more. The provided portal is a powerful interface that puts the carrier in control of the entire process and service, at the click of a button.
The ECS portal provides support and management auditor for internal and external multi-level use. It allows the carrier to provision the call recording service to different end-customers with the required compliance setting and policy and provides different management and support layers including: System, Administrator, Informatory and Customer.
ECS portal is powerful and includes the following capabilities:

System dashboard and analytics.

System setup and maintenance including: MGCF, Service Broker, Trunks, Ports, Notification and SIP server settings.

Locales settings.

Compliance policy settings.

Reach reporting engine.

SIM and Extension numbers provisioning.

Customer settings.

License provisioning and settings.

Service activation and deactivation.

Announcements settings including multi-language support and text-to-speech capabilities.

Personal and public private list setting.

Recorder settings.

Login settings and permissions.

Service Provisioning

ECS integrates automatically with the carrier’s CRM system for mobile recording service subscription and deactivation. This process can be performed either automatically through provided set of APIs or through the ECS support and management multi-tenant portal.